CosmicSpins Privacy Policy

At Cosmic Spins, we are committed to protecting the privacy and personal data of everyone who visits our site or plays at cosmicspins casino. This privacy policy explains how we collect, use, store, and protect your information when you interact with our services, including when you use the cosmicspins login, register an account, or access the cosmicspins casino app. By using our platform, you agree to the practices described below.

Who We Are

Our services are owned and operated by Grace Media (Gibraltar) Limited, registered in Gibraltar under company number 120628, with a registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We are licensed by the UK Gambling Commission under licence number 57869, and the gambling software platform we use is provided by the same company under the same licence. Here at CosmicSpins, we take our regulatory obligations seriously and process your data in line with applicable UK data protection laws.

Information We Collect

When you visit cosmic spins casino online or complete your cosmic spins register process, we collect several categories of personal information to provide our services and comply with our licensing obligations.

• We collect identity information such as your full name, date of birth, and address when you register with us
• We gather contact details including your email address and phone number for account verification and communication
• We record financial information related to your cosmic spins deposit and cosmic spins withdrawal activity, including payment method details
• We track your gaming activity, such as your slot and live casino play, to personalise your experience and manage responsible gambling tools
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you use the cosmicspins app or access our site from a desktop or mobile device
• We may collect information you provide when contacting our support team via live chat, email, or SMS

How We Use Your Information

Our CosmicSpins platform uses the information we collect for a range of legitimate business and regulatory purposes. We use your data to verify your identity, process transactions, and ensure compliance with anti-money laundering and responsible gambling requirements. We also use your information to manage your account, respond to support queries, and improve the overall quality of cosmicspins slots, live casino games, and other features available on our site.

Additionally, we may use your contact details to send you promotional communications about our weekly rewards club, cosmicspins bonus offers, or cosmicspins no deposit bonus promotions, provided you have opted in to receive such messages. You can withdraw your consent to marketing communications at any time by contacting our support team or adjusting your account preferences.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, our legitimate interests in operating a secure and compliant gambling platform, our legal obligations as a UKGC-licensed operator, and, where applicable, your consent. At Cosmic Spins, we ensure that any processing of sensitive data, such as information relating to self-exclusion or responsible gambling measures, is handled with appropriate safeguards.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while browsing our site or using the cosmic spins casino app. Cookies help us remember your preferences, keep you logged in during your cosmic spins casino login session, and analyse how our platform is used so we can make improvements. For more detailed information, please refer to our separate cookie policy.

Sharing Your Information

We do not sell your personal data to third parties. However, our CosmicSpins operation may share your information with trusted partners where necessary to deliver our services, including:

• Payment providers who process your cosmic spins deposit and cosmic spins withdrawal transactions
• Regulatory authorities, such as the UK Gambling Commission, where required by law
• Game providers and platform suppliers who help us deliver slots, table games, and live casino content
• Fraud prevention and verification services used to confirm your identity and location
• Marketing and analytics partners who help us understand how our services are used, subject to your consent where required

We require all third parties with whom we share data to maintain appropriate security standards and to use your information only for the purposes we specify.

International Data Transfers

As our operations are based in Gibraltar and we serve customers primarily in the United Kingdom, some of your data may be processed or stored outside your country of residence. Where we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting requirements. Even after you close your account with cosmicspins casino, we may retain certain records for a period required by gambling regulations and anti-money laundering legislation.

Your Rights

We want you to feel confident that your data is handled fairly and transparently. Depending on applicable law, you have certain rights regarding your personal information, and we are committed to honouring these wherever possible.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You may request that we delete your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You can request a copy of your data in a portable format where technically feasible
• You may withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our support team using the details below, and we will respond in accordance with applicable timeframes.

Data Security

Our CosmicSpins team employs a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. We use encryption, secure servers, and strict internal access controls to safeguard the data you provide when you complete a cosmicspins deposit, request a cosmicspins withdrawal, or use our cosmicspins app. While we take security seriously, no method of transmission over the internet is entirely risk-free, and we encourage you to use strong passwords and keep your login credentials confidential.

Age Restrictions

Our services are intended only for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and if we become aware that we have inadvertently gathered such data, we will take immediate steps to delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through our site or by other appropriate means. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy, our data practices, or wish to exercise your rights, please contact our dedicated support team. We are available 24/7, 365 days a year via live chat, or you can email us at cosmicspins@gracemediasupport.com. You can also reach us by SMS at +447700143450. We are here to assist you with any privacy-related concerns regarding your use of cosmic spins casino.